Returns
We offer a 30-day return policy. You may request a return within 30 days of receiving your item, provided the package has not been opened. A 5.5% restocking fee will be applied to cover payment processing costs.
iHealthOutlet does not accept returns of opened medical equipment. However, all items purchased from us are covered under the warranty terms listed at the time of purchase.
PLEASE NOTE: For products such as Oxygen Concentrators, CPAP and BiPAP Machines, the following applies: If the package has a factory seal, it should be sealed to be eligible for return. We sell medical equipment that have to be Certified Patient Ready therefore we do not accept returns on opened items. Only exception to this rule is when the product is defective from the factory. If it is the case, contact us at info@ihealthoutlet.com and we will provide our warranty services.
If you haven't opened the product, you can contact us at info@ihealthoutlet.com to start a return. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@ihealthoutlet.com.
Buy-Back Program
iHealthOutlet may offer to purchase back certain items within 30 days of delivery at a rate of 60% of the original invoice price (after all discounts and shipping fees), provided the equipment is in excellent condition (e.g., for products like the Inogen One G5, used for less than 5 hours). If the equipment shows signs of wear or use, the payout will be reduced accordingly to reflect the condition.
Please contact a representative for current buy-back availability and product eligibility.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Transaction fees are deducted from the amount of your refund. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ihealthoutlet.com.
